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Dan is a writer for the How to Do and Think leadership team. His author has appeared in The New York Times, Newsweek, NBC News, Construction Digest and elsewhere. It’s a catchphrase that cares about the intersection of technology and marginalized communities.
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AT&T is still trying to locate former customers who were part of the $60 million settlement. LightRocket via Igor Golovniov/SOPA Images/Getty Images
If you’re a former AT&T customer, you may be owed part of a $60 million settlement that the carrier intentionally throttled data speeds without proper notice. But today is your last chance to appeal.
In a 2014 lawsuit, the FTC alleged that at least 3.5 million AT&T customers with unlimited plans experienced slower data speeds when they reached their monthly limits, a practice known as “data throttling.” .
According to the FTC, some networks went down by 80 to 90 percent, and users reported that video streaming, web browsing and even GPS navigation became “difficult or impossible to use.”
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In a statement, an AT&T spokesperson said the company disputes the allegations but chose to settle “rather than proceed with the pending litigation.”
In the 2019 deal, existing users received a credit to their account and many former customers received refunds. But AT&T is trying to offer about $7 million in refunds to former customers who don’t have contact information.
Here’s what you need to know about the settlement, including who has the right to bill AT&T and how to file a claim.
Existing AT&T customers must receive credit on their account and are not eligible for this offer. Previous customers who have already received an AT&T bill are also ineligible.
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A spokesman for the Federal Trade Commission said the amount individual customers receive depends on how many people make valid claims.
In the initial round of rebates, current and former AT&T customers earned between $10 and $23, depending on which state they lived in.
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