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Based on American Family Insurance reviews, average costs and coverage options, our review team gives the insurer an overall rating of 9.1 out of 10.0.
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By: Daniel Robinson, By: Daniel Robinson Writer Daniel is a writer for the Guides team and has written for numerous automotive news sites and marketing firms in the US, UK and Australia specializing in car finance and car care topics. Daniel is the Guides authority on auto insurance, loans, warranty options, auto repair and more.
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Edited by: Rashawn Mitchner Edited by: Rashawn Mitchner Managing Editor Rashawn Mitchner is an editor on the Guides team with over 10 years of personal finance and insurance experience.
American Family Insurance offers affordable full coverage rates for teenagers and other high-risk drivers. This may be a smart coverage option for your needs and budget, although some drivers may find the cheapest car insurance from other providers.
In this guide, our team of guides will review American Family Insurance reviews along with the company’s reputation, availability, costs and services. We then compare the insurer to the top car insurance companies in the country to see how it measures up.
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The team of guides are committed to providing reliable information to help you make the best decision about your vehicle insurance. Because consumers rely on us to provide them with objective and accurate information, we’ve created a comprehensive rating system to organize our ranking of the best car insurance companies. We’ve collected data from dozens of auto insurance providers to rank companies based on a wide range of evaluation factors. After 800 hours of research, the final result was an overall ranking for each provider, with the insurers with the highest number of points at the top of the list.
We give American Family Insurance a rating of 9.1 out of 10.0. The company’s overall rating was compiled from American Family’s performance in five key areas – cost, coverage, reputation, availability and customer experience.
According to the National Association of Insurance Commissioners (NAIC), American Family Insurance is the ninth largest auto insurer in the United States. The company was founded in 1927 as Farmers Mutual Automobile Insurance Company in Madison, Wis. Today, American Family offers coverage in 19 states.
America’s family insurer wrote more than $5.4 billion in direct auto insurance premiums in 2021 and held 2.1 percent of the nation’s total market share, according to the NAIC.
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Reviews of American Family Insurance show average customer satisfaction. Positive reviews of American Family Insurance praise the company for its affordable coverage and excellent customer experience. Negative reviews highlight issues with denied claims and inconsistent payment processes.
J.D. American Family Insurance Company Power 2023 U.S. Ranked fourth in customer satisfaction among mid-sized insurers in the Insurance Shopping Study℠ with an average score of 855 out of 1,000 points. J. D. Power 2022 U.S. In the Claims Satisfaction Study℠, which surveys consumers about their experience with auto insurance claims, American Family scored above the industry average with a score of 874.
While some American Family Insurance reviews speak positively about the company’s claims process, the same cannot be said across the board. The provider has a customer rating of 1.2 out of 5.0 stars on the BBB website, with more than 150 complaints closed over the past three years. American Family Insurance reviews on TrustPilot give it a rating of 2.3 out of 5.0 stars. Although these scores may seem low, negative reviews are common for an insurance company of this size.
Our review team reached out to American Family Insurance for comment on its negative reviews, but did not receive a response.
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Not being a review site, users on Reddit often offer an unfiltered view of their first experience with a product or company. Our team scoured Reddit for customer experiences with American Family Insurance and found that many policyholders had a positive experience and appreciated the company’s affordable rates.
Some drivers report unexpected rate increases or decreases through Geico and other providers. Rates available through American Family Insurance vary by location, driver history and other factors.
American Family Insurance also offers free access to the KnowYourDrive mobile app. It’s a usage-based car insurance program that offers discounts of up to 20% based on your driving behavior. You can also receive a 10% introductory offer when you sign up.
Our estimates of US family auto insurance costs show that 35-year-old married drivers with clean driving records and good credit will pay an average of $1,851 a year for full coverage. That’s about 8% less than the national average, which is $2,002 a year for a full coverage policy.
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As with any insurance company, the car insurance quote you get from AmFam will depend on a number of factors. If you have bad credit, you will pay more for car insurance unless you live in California, Hawaii, Massachusetts, or Michigan. If you are a young driver or have a bad driving licence, your insurance will be more expensive.
American Family Insurance’s annual minimum coverage rate is 8% higher than the national average for drivers with good credit and a clean driving record.
American family insurance rates for a 35-year-old driver with good credit can increase by $400 or more after a speeding ticket. However, the company’s rates for high-risk drivers are still 11% or more below the national average.
The table below shows the estimated average annual cost by state for US family insurance. It is important to note that these are only estimates and should not be used as an expectation of what you will pay for coverage.
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American Family Insurance offers affordable rates for teens and young drivers. The average insurer rate for a 16-year-old new driver is $5,535 per year, or $461 per month, which is 34% below the national average.
American Family Insurance reviews show that the company has relatively reasonable rates for high-risk drivers and drivers with a recent DUI. Your car insurance premium will depend on several factors, including:
While the cost of your policy will vary, American Family Insurance reviews show customers who are happy with the company’s various discounts.
Drivers who have been with AmFam for a longer period of time will receive a loyalty discount. The amount will depend on how long you have been with the company.
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If you have an active policy with another company and you receive a quote from American Family Insurance at least seven days before your policy is effective, you may be eligible for a discount.
If you switch from a competitor, you may get a premium discount depending on your state.
In some states, you can get a discount if you are 55 or older and have taken an approved defensive driving course.
If you have a juvenile driver in this program, you may qualify for a discount on your policy.
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If your child is a student under the age of 25 and lives more than 100 miles from college with a car parked at home, you are eligible for additional savings.
Young drivers under the age of 25 who complete 40 hours of volunteer work each year for a non-profit organization can save on car insurance.
You may qualify for a discount when you sign up for Automatic Funds Transfer (AFT) or electronic recurring payments.
We give American Family Insurance a score of 9.1 out of 10.0. The auto insurance provider has many discounts and potential add-ons, but coverage is only available in 19 states and customer reviews are mixed. Overall, we recommend looking at other options to find coverage that fits your needs.
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Reviews of American Family Insurance show that they are a reputable insurer, but they are far from your only option. Before making a final decision, you should consider getting car insurance quotes from other reputable providers.
Geico is the third largest auto insurance provider in the industry. The insurer had a 13.8 percent market share in 2022 and wrote more than $38 billion in premiums, according to the NAIC.
The company offers six standard coverage options, as well as extras such as emergency roadside assistance, rental car reimbursement, carpooling and mechanical breakdown insurance. Geico has an A+ rating from the BBB and an A++ financial strength rating from AM Best.
Progressive is the second largest auto insurance company in the country. According to the NAIC, the company wrote more than $37.5 billion in auto insurance premiums in 2022 and held a 14% market share.
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Progressive offers six standard types of coverage in addition to optional coverage including loan/lease payments, roadside assistance and optional parts and accessories. The insurer also offers several discount options for drivers and has high ratings from experts, including an A+ financial strength rating from AM Best.
American Family Insurance is rated A for financial strength by AM Best. The company also receives an A rating from the BBB. Our review team rated American Family Insurance a
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