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Allstate is violating the law by sending unsolicited telemarketing calls to numbers listed in the National Call Registry as well as predefined numbers, according to a new class action lawsuit.
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Plaintiffs Joseph Bond, Barbara Durant, Tonya Jewell-Wines and William Kroll allege that Allstate violated the Telephone Consumer Protection Act (TCPA) by representing insurance agents nationwide on their behalf.
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Plaintiffs argue that Allstate is liable for the actions of agents who call on its behalf because callers can change when standards are met.
“At all relevant times, Allstate failed to maintain adequate policies, procedures and training to prevent unauthorized calls to numbers registered in the National Call Registry,” the Allstate class action alleges.
Plaintiffs seek to represent a class of consumers who have been contacted by Allstate through unsolicited and illegal telemarketing calls over the past four years, and a class of intended customers and unintended customers called.
Bond, Durant, Jewell-Wines and Kroll profited from Allstate’s illegal telemarketing calls by sharing a portion of the premiums received as a result of the sales generated by the calls.
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“Allstate knowingly accepted the benefits of the illegal telemarketing calls, in the form of advertising benefits, as well as collection of premium payments received during the calls,” Allstate said in the class action.
The plaintiffs are demanding a jury trial and seeking declaratory and injunctive relief, as well as statutory damages for themselves and all class members.
Allstat last year agreed to pay $4.5 million in a separate class-action lawsuit alleging that the insurer violated the TCPA by making illegal and unsolicited telemarketing calls.
Allstate Telemarketing Class Action Lawsuit – Bond et al. v. Allstate Insurance Co., Case no. 1:23-cv-04385, U.S. for the Northern District of Illinois. In the District Court.
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